Diederik Bruggink holds responsibility at the two savings and retail banking associations for all innovation and payments topics from a worldwide perspective. In that role, he analyses the multiple dimensions of the payments market, proposing and assisting in agreeing member positions with respect to their payments’ and related businesses. He is also advocates the associations’ positions on payments with policymakers, regulators, standardisation bodies, industry associations, and enabling a constant member dialogue on developments, with a particular focus on innovation. He is one of the key authors of the first three editions of the World Payments Report, makes regular appearances at industry conferences and serves as a member of the editorial board of, and regulator contributor to, the Journal of Payments Strategy & Systems. He is also a Board Member of the European Payments Council (EPC) and within the EPC he is also the Chair of the Cash Efficiency Working Group.
Elena has 17 years of professional banking experience. She is working in VTB Bank during 13 years. Until 2019 she was responsible for maintenance of 15 000 self-service devices (ATMs), more than 100 000 POS-terminals and 1 500 electronic cashiers. Under her management the network of self-service devices became one of the best in Russia on quality performance.
Since 2019 Elena has headed Cash Operations and CIT Division of Operational Support of Business Department. Her main objective at her new working place - reforming of Cash Management processes and creation of effective cash functioning focused on innovations.
Chris Colley graduated in Business Management and subsequently accredited as a Six Sigma Black Belt while working at Centrica in Business Improvement. Chris joined Lloyds Banking Group in 2008 and has held a number of roles within physical cash, including Cash Centre Management. He is now responsible for the oversight of Group wide cash and travel money services, working closely with 3rd party business partners and managing internal support operations
Günter Ernst is Chief Executive Officer of Geldservice Austria since April 2003. He joined a major savings bank in Vienna in April 1978 and has worked on various IT- projects and business process optimizations. In 1993 he was appointed managing director of “Dataservice Informatik” – a software company responsible for the design and implementation of banking solutions. Between 2000 and 2003 he worked in the treasury of Bank Austria in Vienna as an advisor to the board. Mr. Ernst is member of the Cash Efficiency Working Group of the EPC (European Payments Council) since 2012.
Henk Esselink joined the Directorate Banknotes of the European Central Bank (ECB) in 2001, after having worked in the Currency Policy Department of De Nederlandsche Bank in Amsterdam for three years. In 2011 and 2012 he worked in the Directorate General Payments and Market Infrastructure on issues related to the establishment of the Single Euro Payments Area (SEPA) and innovations in retail payments. Thereafter he returned to the Directorate Banknotes where he now holds the post of Head of the Issue and Circulation Section. He has a Master’s degree in Business Administration, and in Law & Finance.
Megan is the Global Head of Cash and Cheques Operations for HSBC, where she has worked for the last 6 years in roles across the bank at market, regional and global levels. During her time at HSBC she has delivered a number of business and cultural change programmes, as well as deployed and embedded operational improvement initiatives. Prior to joining HSBC Megan was a Manager at Accenture where she specialised in financial services strategy, operational excellence and change delivery.
David is the founding Director of Enryo Ltd. which launched in 2019. Enryo Ltd. offer risk and resilience management services to support their clients plans to model the impact of changes in the payments and technology landscape. Prior to this David has over 30 years' experience working in financial services.
Having spent 25 years in senior management roles with Santander covering business transformation, operations and customer services David moved to become the Director of Cash Services UK, the membership organisation responsible for the collaborative aspects of wholesale cash management. Alongside these roles David has also held independent non-executive positions with two of leading financial services providers (Link & BACS) and more recently was a member of the UK review into Access to Cash ("is Britain ready to go cashless?).
Erik Kwakkel studied IT and worked for more than 30 years for Rabobank. He worked for about 18 years in IT by Rabobank and was highly involved in the development of online channels, especially the internet channel.
After that period he switched to the business side of payment services where he worked for almost 13 years. The last three years he was responsible for all payment services in Rabobank. In 2019 he left Rabobank to become CEO of Geldmaat.
Mark is an accomplished executive having held a number of senior global roles, delivering strategic transformation, growth and market development . As Head of UK Currency he holds the key relationships with Her Majesty’s Treasury, the Financial industry and other industry stakeholders. Mark takes a prominent role in the Access to Cash work, leading efforts for the Royal Mint in supporting the transition to a more efficient, effective and resilient wholesale cash infrastructure. Working across industry Mark is creating the Coin Checking and Validation framework, a key success criteria of the industry work around a cash utility.
Graham joined LINK in 2006 and his role as Director of Strategy. Covers initiatives like the future of cash, and interchange, as well as external relations, public affairs, fraud management, physical ATM crime and liaison with LINK’s Members.
External relations is a key element of Graham’s role, leading LINK’s liaison a wide range of organisations such as the Government, the Bank of England, Treasury as well as police, service suppliers, local authorities and regulators such as the Payments System Regulator (PSR) and consumer and charity groups.
Graham was formerly Head of ATMs at Santander and also worked for several years with cahoot, the on-line bank. He completed a MBA at Warwick University Business School, completing a dissertation on the future of financial services over the Internet. He is married and lives in Buckinghamshire, England
Mario is Deputy Director, Debt and Reserves Management at HM Treasury. In his role he is responsible for advising on debt financing issues (both wholesale, working with the Debt Management Office, and retail, working with NS&I), managing the UK’s official reserves, and for coinage policy. His team also has responsibility for a range of Bank of England issues (notes, market interventions and shareholder interests) as well as analysis of the public sector balance sheet. Mario sits on the Themes Subcommittee or the Royal Mint Advisory Committee on the Design of Coins, Medals, Seals and Decorations. He is also the Accounting Officer and Director of HM Treasury UK Sovereign Sukuk PLC.
Mario was appointed to the Board and Audit Committee of NS&I as HM Treasury’s representative on 1 April 2016. Since joining HM Treasury in 2005, Mario has worked on international issues, economic forecasting, macroeconomic policy and communications. Between 2008 and 2011 he was Private Secretary to the Chancellor of the Exchequer. Between 2013 and 2016 he represented HM Treasury at the G20 Framework Working Group. During 2014 he worked on the Referendum on Scottish Independence. During 2006 Mario was seconded to the Financial Times London. He is a Visiting Professor at King’s College London. Mario holds degrees in Economics from the University of Kent and the University of Oxford, and is a qualified accountant.
Emmanuelle Politronacci is currently the Head of the Statistics, Research and Forecast Unit within the Cash Department at the Banque de France. She joined the French Central Bank after graduating from the Institut d’Etudes Politiques in Paris where she studied economics and law. She has held various positions, mostly within the DG Economics and International Relations and was seconded in New York for a year. She contributed to set up the project of “City of Economics” of the Banque de France, before joining her current position in 2016
Jens has been in the industry for nearly 30 years with senior management roles in sales and marketing, operations, customer service, business development, and general management. During his time with both Thomas Cook and Travelex, he developed complex outsourcing propositions, building turnkey end-to-end solutions including client front-end systems, efficient fulfilment options, accurate interfacing with back office systems, and the provision of timely reporting.
During his career, Jens managed up to 18 global cash centers simultaneously and led a global wholesale banknotes business. He has significant experience in building and modernizing cash centers, running extensive transformation programs, and introducing new automation solutions, best demonstrated through his pivotal role in the Taxidia project. Jens led a number of major change programs throughout the years and managed teams of up to 450 people across five continents, generating revenues of several tens of millions of pounds.
In its role as a knowledge-based services company, CR is in a unique position to offer consulting services to the cash industry. Jens’ depth of experience in developing tailored solutions for banks and financial services companies makes him a valuable addition to the CR team and enhances CR’s ever-increasing portfolio of proprietary research reports, market intelligence, and consulting work.
Tamás Végső joined the Cash Logistics Directorate of the Central Bank of Hungary in 2017, where he currently works as a cash policy expert, dealing with the strategic management of currency production and handling, and the legal framework and stakeholder management of the Hungarian cash cycle. He holds a master’s degree in economic research from the University of Cambridge, and additionally a degree in electrical engineering from the Budapest University of Technology and Economics.
Nina Wenning is the CEO of Bankomat AB. Bankomat AB manages cash wholesale in Sweden and has 80% market share in cash distribution via ATM. Prior to Bankomat Nina was CEO of BDB Bankernas Depå. Ninas mission during her career has been to drive critical change initiatives, initially as a consultant and later in different managerial roles within GE Money Bank and SEB, as head of IT, CRM-manager, marketing director, integration leader and branch development manager. Nina has a degree in business administration from Stockholm School of Economics.
Kathleen is the senior vice president of Strategy and Operations for the Federal Reserve System’s Cash Product Office, led out of the Federal Reserve Bank of San Francisco. Kathleen’s teamprovides strategic direction to the Federal Reserve System's Cash Services business by guiding policies and procedures, establishing budget guidance, providing support for Fed currency and coin inventory management, engaging customers and other key industry participants, and supporting Cash Services business continuity planning. In addition, Kathleen is responsible for policy and market analysis, finance, and communications. As a Bank executive, she serves on the SF Fed’s Management Committee.
Prior to joining the CPO in 2016, Kathleen held numerous leadership positions in the Federal Reserve System. These roles include overseeing information technology groups and more than 20 years in many areas of Federal Reserve Financial Services, including the CustomerRelations and Support Office at the Chicago Fed and oversight of check and cash operations at the Atlanta Fed.Kathleen holds a bachelor’s degree in business marketing from Florida State University. She also completed executive programs at Harvard Business School, Columbia University, and the Darden School of Business. She is active in the both the communities she lives and works in, having led the Federal Reserve Bank of San Francisco fundraising campaign for the United Way of the Bay Area, as an advocateand fundraiser for the Golden West Chapter of the ALS (Amyotrophic Lateral Sclerosis) Association, and starting the Kits for Kids program for the Walnut Creek, CA Surf Soccer Club.