Jens has been in the industry for nearly 30 years with senior management roles in sales and marketing, operations, customer service, business development, and general management. During his time with both Thomas Cook and Travelex, he developed complex outsourcing propositions, building turnkey end-to-end solutions including client front-end systems, efficient fulfilment options, accurate interfacing with back office systems, and the provision of timely reporting.
During his career, Jens managed up to 18 global cash centers simultaneously and led a global wholesale banknotes business. He has significant experience in building and modernizing cash centers, running extensive transformation programs, and introducing new automation solutions, best demonstrated through his pivotal role in the Taxidia project. Jens led a number of major change programs throughout the years and managed teams of up to 450 people across five continents, generating revenues of several tens of millions of pounds.
In its role as a knowledge-based services company, CR is in a unique position to offer consulting services to the cash industry. Jens’ depth of experience in developing tailored solutions for banks and financial services companies makes him a valuable addition to the CR team and enhances CR’s ever-increasing portfolio of proprietary research reports, market intelligence, and consulting work.
David is the founding Director of Enryo Ltd. which launched in 2019. Enryo Ltd. offer risk and resilience management services to support their clients plans to model the impact of changes in the payments and technology landscape. Prior to this David has over 30 years' experience working in financial services.
Having spent 25 years in senior management roles with Santander covering business transformation, operations and customer services David moved to become the Director of Cash Services UK, the membership organisation responsible for the collaborative aspects of wholesale cash management. Alongside these roles David has also held independent non-executive positions with two of leading financial services providers (Link & BACS) and more recently was a member of the UK review into Access to Cash ("is Britain ready to go cashless?).
Nina Wenning is the CEO of Bankomat AB. Bankomat AB manages cash wholesale in Sweden and has 80% market share in cash distribution via ATM. Prior to Bankomat Nina was CEO of BDB Bankernas Depå. Ninas mission during her career has been to drive critical change initiatives, initially as a consultant and later in different managerial roles within GE Money Bank and SEB, as head of IT, CRM-manager, marketing director, integration leader and branch development manager. Nina has a degree in business administration from Stockholm School of Economics.
Günter Ernst is Chief Executive Officer of Geldservice Austria since April 2003. He joined a major savings bank in Vienna in April 1978 and has worked on various IT- projects and business process optimizations. In 1993 he was appointed managing director of “Dataservice Informatik” – a software company responsible for the design and implementation of banking solutions. Between 2000 and 2003 he worked in the treasury of Bank Austria in Vienna as an advisor to the board. Mr. Ernst is member of the Cash Efficiency Working Group of the EPC (European Payments Council) since 2012.
Erik Kwakkel is CEO of Geldmaat since May 1st 2019. Previously to being CEO at Geldmaat he was director payment services at Rabobank where he worked more than 30 years
Elena has 17 years of professional banking experience. She is working in VTB Bank during 13 years. Until 2019 she was responsible for maintenance of 15 000 self-service devices (ATMs), more than 100 000 POS-terminals and 1 500 electronic cashiers. Under her management the network of self-service devices became one of the best in Russia on quality performance.
Since 2019 Elena has headed Cash Operations and CIT Division of Operational Support of Business Department. Her main objective at her new working place - reforming of Cash Management processes and creation of effective cash functioning focused on innovations.
Graham joined LINK in 2006 and his role as Director of Strategy. Covers initiatives like the future of cash, and interchange, as well as external relations, public affairs, fraud management, physical ATM crime and liaison with LINK’s Members.
External relations is a key element of Graham’s role, leading LINK’s liaison a wide range of organisations such as the Government, the Bank of England, Treasury as well as police, service suppliers, local authorities and regulators such as the Payments System Regulator (PSR) and consumer and charity groups.
Graham was formerly Head of ATMs at Santander and also worked for several years with cahoot, the on-line bank. He completed a MBA at Warwick University Business School, completing a dissertation on the future of financial services over the Internet. He is married and lives in Buckinghamshire, England